You will receive an Order Confirmation Email shortly after successfully placing an order on our website. This email will include all the details of your order, including the items ordered, the total cost, and shipping information. If you do not receive an Order Confirmation Email, please check your spam or junk mail folder. If you still can't find it, please contact our customer care team at merci@52gage.com , we will gladly assist you.

 If you need to make any changes to an order you have already placed, please contact us as soon as possible with your order number. We will do our best to accommodate your request, but please note that we may not be able to make changes to your order if it has already been processed and shipped.

All orders are processed usually processed the same day but please allow 1-2 business days during high traffic holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Yes, we offer a pickup option for Hong Kong orders. You can choose to pick up your order at our shp at 52 Gage Street during the checkout process.

Please note that the pickup option is only applicable to Hong Kong orders. If you are located outside of Hong Kong, we unfortunately cannot offer this option at this time.

If you are having trouble receiving your order, there may be a few reasons. In the case of refused shipments, if delivery was refused or declined and the package was returned to us, we will contact you to discuss re-delivery.  

In the case of lost shipments, we are happy to help track down your shipment. We recommend that you first get in touch with your local post office to check on the most up-to-date tracking information, as there may be a time lag between the actual status and its online status. Please note that for Hong Kong Post, we can only submit an inquiry 14 days after the posting date.

You can exchange your item for another item within 7 days of receipt, provided that the exchanged item(s) meet our policy requirements. Please note that we cannot provide any refund once the order has been made. Each order can only be exchanged once, and we kindly ask that you carefully review your items before initiating an exchange to ensure that it is the correct and desired item. If you have any questions or concerns about the process, please don't hesitate to contact our customer care team for assistance.

To initiate an exchange, please get in touch with our customer care team for assistance. Please note that we do not provide exchange labels, and customers will be responsible for the exchange shipping fee should this be done via post. Please make sure to package the item(s) securely and use a reputable courier service to avoid any damage or loss during the delivery process. We recommend that you keep the tracking information for your records.

Our exchange policy requirements include the following:

• All exchanged items must be unworn/unused with original tag(s) and packaging intact.
• Items within our "excluded item" category are non-refundable and non-exchangeable, including discounted items, perishable goods,accessories, underwear and swimwear, cosmetics, electronic devices, books, prints, stationery, face mask, and gift cards.
• Please note that all exchanges must be of equal or higher value than the original item being returned. If exchanging for a higher value item, the customer will be responsible for paying the difference in price.
• For footwear, we do not accept returned footwear with a damaged shoebox.

To exchange an item, please contact us at merci@52gage.com within 7 days of receipt and provide us with your order number and detailed product information regarding your refund or exchange request. We will respond to your message within 48 hours on weekdays (Monday to Friday).

You can return items to us in two ways:

In-person: You can return items to our retail stores located in Hong Kong.

By post: You can also return items to us by post. Customers will be responsible for the return or exchange shipping fee. Please make sure to get in touch with our customer care team before returning an item, as items shipped without our consent may be refused upon delivery. We will not be responsible for damaged or lost items in the return delivery process.